CASPA Survey Shows 100% Satisfaction with Service’s Responsiveness

The results of the most recent survey of CASPA participating programs shows that CASPA has continued to improve its service to programs and applicants and has now reached virtually 100 percent satisfaction in all areas surveyed. Of the 97 participating programs surveyed, 84 returned the survey, for an 87% response rate. The rates of program satisfaction have improved steadily since the service’s inception in 2001.

All responding programs indicated that the service was either “very responsive” or “responsive” to both program and applicant concerns. Only one program was less than satisfied with “CASPA’s communications and efficiency,” and all but two programs indicated that the new Web-based admissions portal was either “very beneficial” or “beneficial.”

“The responses we are seeing from the CASPA programs are very heartening to the committee and show that the hard work and resources the Association has invested over the years have paid off handsomely,” said Ted Ruback, chair of the CASPA Advisory Committee. Ruback continued: “Our partnership with our vendor, Liaison International, continues to be very productive and the service is now operating at a very high level. The feedback we receive from our member programs has been very important in helping us to improve the service, and we look forward to their continued input as we look for new ways to improve.”

The complete report can be accessed here.